AGI Freight Singapore Pte Ltd

Last updated: 5Nov 2024

AGI Freight Singapore Pte Ltd (“AGI Freight,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers, clients, and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or interact with our website.

1. Information We Collect

We collect various types of information, including:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses, and other contact details.
Business Information: Client and partner details, including company name, business contact information, and other business-related data.
Logistics and Shipping Information: Shipment contents, destinations, tracking numbers, and delivery status.
Website and Usage Data: IP addresses, browser type, operating system, pages visited, and other analytics for service and website improvement.

2. How We Use Your Information

AGI Freight may use the collected information for purposes such as:

Providing and managing logistics, freight, and shipping services;
Communicating with you about shipments, services, or support requests;
Processing payments, managing accounts, and fulfilling contractual obligations;
Enhancing our website, services, and user experience;
Complying with legal obligations and protecting our rights and customer security.

3. How We Share Your Information

We may share your information under the following circumstances:

With Service Providers: Trusted third-party service providers assist us in business operations and service provision, such as payment processing, logistics partners, and customer support.
With Government and Regulatory Bodies: Disclosure to regulatory authorities, law enforcement, or other entities may occur as required by law.
For Business Transfers: In the event of a merger, acquisition, or sale of AGI Freight’s assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share information with third parties when we have your explicit consent.

4. Data Security

AGI Freight is committed to securing your information. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, please note that no Internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill its purposes, comply with legal obligations, or resolve disputes.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights:

Access: Request copies of your personal information.
Rectification: Request corrections to inaccurate or incomplete information.
Erasure: Request deletion of personal data under certain circumstances.
Restriction of Processing: Request limitations on processing your personal data.
Data Portability: Request data transfer to another organization.
Withdraw Consent: Withdraw consent where it is the basis of processing.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide relevant information. You may set your browser to refuse cookies, though this may limit some website functionalities.

8. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with an effective date.

9. Contact Us

For questions, requests, or complaints about this Privacy Policy, please contact us:

Freight Singapore Pte Ltd
101 Alps Avenue #01-01
Singapore 498793
Tel: +65 9832 3828
Email: alvin.kwek@agifreight.com